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Conflict: Written Assignment [200 points]


Based upon your readings thus far, you will address a contemporary organizational behavior that challenges healthcare delivery settings.


  1. Consider an organizational behavior or condition that is problematic in delivering quality healthcare. Be sure to provide one or two specific examples of how this behavior or condition negatively impacts patient outcomes.

Some examples of problem areas are:

  • Poor communication among nurses and between nurse and physician
  • Conflict between patient families and nurses
  • Lack of communication to employees about important organizational changes
  • Challenges in addressing a diverse population
  • Incompatible personalities or value systems
  • Competition for limited resources
  • Or other problem areaas you deem appropriate
  1. Choose one organizational theorythat you believe would be helpful in making sense of the problem of your choice.
  2. Provide a brief summary of the theory and demonstrate how the theory is useful in analyzing the problematic behavior.
  3. After analyzing the work setting with an organizational theory, describe how you will address the problematic behavior or condition.
  1. Identify the resources and support you would need.
  2. Provide specific examples of where the changes you advocate would improve the quality of healthcare delivery and improve patient outcomes.

Your finished Assignment should be a 6–7 paged cause-effect analysis* essay,excluding the title page and references and cite a minimum of six scholarly references. The viewpoint and purpose of this Assignment should be clearly established and sustained.

Before finalizing your work, you should:

  • be sure to read the Assignment description carefully(as displayed above)
  • make sure to include a minimum of six scholarly references
  • consult the Grading Rubric(under the Course Resources) to make sure you have included everything necessary;
  • use spellingand grammar checkto minimize errors; and
  • review APA formatting and citation information found in the Writing Center,online, or elsewhere in the course.

Your Assignment should:

  • follow the conventions of Standard American English(correct grammar, punctuation, etc.);
  • be well ordered, logical,and unified, as well as original andinsightful;
  • display superior content, organization, style,and mechanics; and
  • use APA 6th editionformat for organization, style, and crediting sources including:
    • 12-point, double-spaced, Times New Roman font
    • properly formatted header
    • use of in-text citations
    • title page and reference page
    • use of headings (if applicable)

Submit the Assignment to the Unit 4 Dropbox before midnight on the last day of the Unit.

To view the Grading Rubric for this Assignment, please visit the Grading Rubrics section of the Course Resources.

Sources for Cause and Effect Analysis

*”How to Do a Cause and Effect Analysis” (Fishbone Diagram): https://www.cdc.gov/nceh/ehs/envphps/docs/root_cause_analysis_tool.doc.

*”How to Use the Fishbone Tool for Root Cause Analysis”


To view the Grading Rubric for this Assignment, please visit the Grading Rubrics section of the Course Resources.

Due:submit to the unit Dropbox before midnight, on the last day of the unit (Day 7).

How to Submit

Submit your Assignment to the unit Dropbox before midnight on the last day of the unit.

When you are ready to submit your Assignment, select the unit dropbox then attach your file. Make sure to save a copy of the Assignment you submit.


Whether you are a Nurse Practitioner (NP), Nurse Educator (NE), or Executive Leader (EL) student, you must view the mandatory recording of your clinical practice orientation. This orientation will provide important information that you will need for your clinical experience. Use the links provide to access the correct recording for your educational track:

Once you have watched the recording, please take a screenshot of the final slide and upload it to the Unit 4 Assignment Dropbox for proof of attendance. Failure to provide the required screenshot will result in a zero grade for the Unit 4 Assignment.

If you do not provide proof of viewing the recording, you will not be permitted to register for any clinical course or submit a request for a clinical site.

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