Running head: REVIEW CASE INCIDENTReview Case IncidentNameInstitutional AffiliationReview Case Incident1REVIEW CASE INCIDENT1. What Effect Did The Training Have On Trainees? What Should The TraineesBe Able To Do On The Job After Attending The Training Program?The objective of the training by BC Assessment was to give them the skills to resolve anycomplaints that clients filed regarding the company. Considering the costly process of theappeal, the company intended to help cut back on the costs. The training of appraisers inthe company would help them resolve the complaints earlier. The trainees attended theworkshop to acquire the knowledge necessary to address the complaints from clients. Afterthe training, the employees were able to increase their knowledge and skills and theconfidence to apply that knowledge to their jobs.2. Use Baldwin and Fords Model of the Transfer of Training Process To ExplainWhy So Many of the Trainees Reported Little or No Improvement in TasksAssociated with Appeals ManagementThe Baldwin and Fords Transfer of Training Model posits that the transfer of learningis based on training inputs that consider the characteristics of the trainees, the design oftraining, and the work environment. However, a crucial aspect of the model is that outcometraining is influenced by the characteristics of trainees, the work environment, while theimpact that the design of training has is influenced by the levels of training outputs like ...
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