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  • An Ethical Dilemma beginning on page 127.
  • Answers should total approximately two paragraphs per question. Each paragraph should contain three to five complex sentences
  1. Describe the nature of the organizational culture in the restaurant. What kind of opportunities are there for unethical behavior to occur? Are there any opportunities for ethical behavior?
  2. What are some of the incentives employees might have to engage in this type of behavior?
  3. If the organizational culture of the restaurant does not change, what are some likely outcomes and consequences?
  •    Case 8, “Zappos: Delivering Customer Satisfaction,” beginning on page 475. 
  • Write one to two paragraphs answering each question. 
  • Each paragraph should contain three to five complex sentences.

  1. What is Zappos’ competitive advantage?
  2. How does Zappos’ approach of focusing on stakeholder happiness affect the ethical culture?
  3. How does Zappos manage ethical risk?
  4. What are some of the consequences of Zappos’ focus on customers and employees?
  5. What lessons can be learned from Zappos’ ethical challenges?
  • My book-Ferrell, O. C., Fraedrich, J., & Ferrell L. (2015). Business Ethics: Ethical Decision Making and Cases;(10th ed.,). Cengage Learning. 

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