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Running head; COGENT COMMUNICATIONSCogent CommunicationsNameInstitution1COGENT COMMUNICATIONS21. Place yourself in the role of a manager at a company undergoing a merger or acquisition.What would be the most important things customers would expect from you while still inthat process? What role would IT play in meeting those expectations? Provide at least threeexamples.Even when a company is undergoing acquisition or merger, its upon my duty as themanager to ensure that the customers receive good quality of services. The aim of doing amerger is to attract more customers to the business, and an overall increase in revenue. For it tobe a win-win situation for the merging companies as well as the loyal customers, it is upon us toensure that the goods and services provided are even of better quality than ever before. This willharbor same change fears. With my personality of risk-taking, we will ensure that we go deeperto find alternative sources to make the company more productive.IT will play a significant role in the merging process as it achieves the expectationsrequired for being the key communicator between the company and the customers, or being theservice provider. Communication is key in the development of a better company. Quickercommunication helps in the fast delivery of services, for example, when the service provider isfast enough, customers can easily communicate with the company regarding the problems theyface and the company can fast ...


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